Customer service outsourcing

If there is something we can't do more efficiently, cheaper and better than our competitors, it doesn't make sense for us to do it and we should hire someone to do the job better than us.

Henry Ford

Our solutions for Outsourcing

Are you worried about how to provide your customers with replies to messages during holidays and weekends? Why didn't your client get their package on time again? Don't you feel confident when you start selling on a foreign market? Is the use of sales platforms profitable?

At CommerceBay, we have the answers to all of these questions.

We are here to ensure that you no longer have to worry about how to manage your work organisation in the e-commerce sector.

Create your perfect offer.

Choose from the services we offer in the way that suits you best. You can choose all our services or just one. With us you can start selling in Germany or throughout Europe. Not sure what to opt for? We will develop a strategy together.

Our services

Any combination of our services so that they create your tailor-made offer

  • 8 languages (Polish, German, English, French, Italian, Spanish, Dutch, Swedish)
  • 365 days a year
  • From any sales source

Our experienced, multilingual team is available all year round. We provide a customer service, as well as serving customers from sales platforms such as Amazon, eBay, bol or CDiscount and online shops according to current standards. We are very familiar with the guidelines and standards of the European sales markets. No question will surprise us.

  • Ebay
  • ACHE
  • CDiscount
  • Kaufland
  • Other

Our CommerceBay experts are well versed in the sales environment of e-commerce platforms. We will help you from account opening to responding to comments. We'll advise you on how to look after your account performance and how to deal with disputes on the platforms. We will make sure that you are up to date with the ever-changing guidelines and regulations. We recognise that concepts such as A+ Content, BuyBox and ODR can seem intimidating. We will guide you and your business step-by-step through the Amazon jungle.

  • Logistics service
  • Feedback
  • Product Review
  • Customer service and accounts in accordance with Amazon standards
  • And this is Z

The FBA sales model is not suitable for every business. If you have a range of bulky products, offer personalised products or have your own warehouse, an FBM sale would be ideal. And while this is quite a challenge, we will face it together. CommerceBay has a Customer Service and Logistics department that work together in perfect harmony. We already have a system in place to solve any problems you may encounter. We will advise you from A to Z, at every stage of your adventure.

  • 9 languages
  • E-commerce specialization
  • Webshop translation

Not sure how to go about writing product descriptions for foreign markets? Are the texts on your webshop understandable to a French audience? Every company selling abroad needs a translation service at some stage of its operation. Choose our e-commerce specialist translation team. We translate into 9 languages in all combinations. We are familiar with the current industry vocabulary and cultural differences in Europe. We are experienced and reliable. We know that our translations will express your intentions in a precise and linguistically correct manner.

Do you have questions?
Do you want to cooperate?

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